Intro Add Chat To Your Website Free
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are many customizable aspects of this tool, and having live chat available on your own website is a process that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Add Chat To Your Website Free
The Live chat program itself is a great deal more involved than your normal customer. You will have the ability to observe each of the visitors which are on your site at any given time, in addition to their IP address, their referral origin, their regional time, working system and much more. Though some of this info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site that seems a little old fashioned. It seems like it is full of ads, except it’s just a site version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps which you should take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving representatives. Another representative can follow the case and reply within minutes. It’s helpful when an agent does not have the knowledge to solve the instance. Due to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Add Chat To Your Website Free
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the impression that everything there does not have any character too. The movie tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character here might have no impact on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal option or all of the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information provides you an insight in what customers are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you may find there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted without any price for 30 days. All features (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from there. Add Chat To Your Website Free