Intro Add Chat To Your Website
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of this tool, and using live chat available on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Add Chat To Your Website
The Live chat program itself is much more involved than your normal customer. You’ll have the ability to see every one of the visitors that are on your website at any given time, as well as their own IP address, their own referral source, their regional time, operating system and a whole lot more. While some of the info will be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site which seems a little old fashioned. It looks like it is packed with ads, but it is just a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the next steps that you should take, like customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between representatives. Another representative can follow the case and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Add Chat To Your Website
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole website. The picture on the home page is a Stock image which gives you the impression that everything there does not have any personality as well. The video tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character might not have any impact on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, every month every two months, every six months and annually. Paying annually is your best alternative or each the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight in what customers are looking for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the program, you might find there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Add Chat To Your Website