Why Select Crisp? Add Live Chat To My Website
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the right decision for your company and startup too. You may know how to compare live chats and which metrics might be significant for you also. Add Live Chat To My Website
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity and the pricing appears to outperform the advantage. So our choice was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live chats we attempted had this attribute, some at higher price tags, others combined with a badly implemented search feature, and so the history was not accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake already once. We can’t limit on the contacts we create because we really want to earn contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do at Storyblokwe do not wish to restrict the consumer to the usage of this machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics those live talks provide. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we want to send certain emails to particular target groups and : we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of brokers
The broker seats is rather Interesting, it’s something that you can control. You could choose 1 account for the whole team (which can be cheap with most solutions), or you could go for one chair for every team member. Since we like to have this personal approach to our customers the idea of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier programs to observe the way the cost scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was great for analyzing. Add Live Chat To My Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our tools – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade programs and attribute together with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”end” and those attribute we did not need but would have to cover. We’re glad to state that we believe we got the best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all clients who are searching for a live chat . We have updated to the Crisp endless plan some time ago, and are glad that we made that choice. If you have a question or want to tell us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Add Live Chat To My Website