Introduction Add Live Chat To WordPress
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Add Live Chat To WordPress
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up process is I could see just how many measures are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox part, accessible in the program’s sidebar — there territory all the incoming requests from the customers. Then, we have a section Chats, where you are able to view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little feature is put on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about each the folks on our website.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, quick answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You’ve only two strategies: one is quite basic and another one may not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Add Live Chat To WordPress
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people could leave you their number and you can call them back at your first convenience. On their site they are stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to reply. All messages from social networks look directly in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
In case that is not enough, They are throwing an API for programmers, which is the whole documentation programmers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which monitor the quality of your customer services.
Concerning the Plan, The whole website looks really nice and that I can even say that UX does not lack in that department. There’s 1 thing that confused me though: when I had been on the primary site I clicked on the conversation window three times, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are looking for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and providing different plans using a wider range of features To meet their future customers. Add Live Chat To WordPress