Overview Add Live Chat To WordPress
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat available on your own website is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Add Live Chat To WordPress
The Live chat app itself is a great deal more involved than your average customer. You’ll be able to observe every one of those visitors that are on your website at any particular time, as well as their own IP address, their referral origin, their local time, working system and a whole lot more. Though some of the info will be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you install an account, You are brought to a site that seems a little old fashioned. It seems like it’s full of ads, except it is just a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving agents. The other agent can follow-up the case and answer within seconds. It is helpful when an agent does not possess the knowledge to solve the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Add Live Chat To WordPress
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole site. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality too. The movie tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer support on your website, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the ideal option or all the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info gives you an insight into what customers are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you may find there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (outside of further operators) can be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to keep from that point. Add Live Chat To WordPress