Why Select Crisp? Add Live Chat To WordPress Website
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right choice for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you too. Add Live Chat To WordPress Website
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the benefit. So our decision was apparent at the moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was interesting. All live chats we attempted had that attribute, a few at higher price tagsothers combined with a poorly executed search feature, therefore the background was not accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we make because we actually want to make contact with all of them. Endless contacts was what we were looking for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do in Storyblok, we don’t want to limit the consumer to the use of this system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics those live chats provide. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we want to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is rather Intriguing, it’s something that you can control. You could choose one account for the whole team (which is cheap with most solutions), or you could go for one chair for every team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier programs to see the way the cost scales . The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for testing. Add Live Chat To WordPress Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we compared the lower grade programs and attribute with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”end” and those feature we did not need but might have to pay for. We’re glad to state we think we have the best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all clients that are looking for a live discussion themselves. We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. In case you’ve got a query or want to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Add Live Chat To WordPress Website