Intro Add Live Chat To WordPress Website
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are many customizable facets of the particular tool, and using live chat which can be found on your own site is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Add Live Chat To WordPress Website
The Live chat app is a great deal more involved than your average customer. You will have the ability to observe every one of the visitors that are on your site at any particular time, as well as their own IP address, their own referral source, their local time, working system and a whole lot more. While some of this information will be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You are brought to a website that seems somewhat old fashioned. It seems like it is packed with advertisements, except it is only a site edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving representatives. Another agent can follow the situation and answer within minutes. It is useful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Add Live Chat To WordPress Website
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality too. The video tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every two weeks, every six months and annually. Paying annually is your ideal option or all the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information provides you an insight into what customers are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the application, you may discover there what you want to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All features (out of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of their offer, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. Add Live Chat To WordPress Website