Overview Add Live Chat To Your Website For Free
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Add Live Chat To Your Website For Free
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey with this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, accessible from the program’s sidebar — there land each the incoming requests from your clients. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their data this handy little feature is put on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors section, telling us about each of the folks on our website.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and another one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Add Live Chat To Your Website For Free
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for developers, that’s the entire documentation developers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports which track the quality of your customer service.
Concerning the design, The entire website looks very nice and that I may also say that UX does not lack in that department. There is one thing which confused me when I had been on the primary website, I clicked on the conversation window three days, until I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are looking for a standard live chat option, it actually does come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I think They’ll be scaling and providing other plans with a larger range of attributes To satisfy their future customers. Add Live Chat To Your Website For Free