Summary Add Live Chat To Your Website
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Add Live Chat To Your Website
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox section, available from the app’s sidebar — there territory each of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Clients you can quickly check their information this convenient little attribute is put on the right and it is invaluable when targeting your customers’ needs. What is more, below we have site visitors section, telling us about each of the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Add Live Chat To Your Website
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that people could leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that’s not enough, They are throwing an API for developers, which is the whole documentation developers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which monitor the level of your customer service.
In terms of the Plan, The whole site looks really nice and I may even say that UX doesn’t lack in that department. There is one thing that confused me when I had been on the primary site , I clicked on the conversation window three days, until I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re searching for a standard live chat option, it truly does come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they provide, and I believe They will be scaling and supplying other plans using a wider range of features To satisfy their future clients. Add Live Chat To Your Website