Intro Add Live Chat To Your Website
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the tool, and having live chat available on your own site is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Add Live Chat To Your Website
The Live chat program is a great deal more involved than your normal customer. You’ll have the ability to observe every one of those visitors that are on your website at any given time, as well as their own IP address, their own referral origin, their regional time, operating system and a whole lot more. While some of the info is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You are brought to a site which seems a little old fashioned. It looks like it is full of advertisements, except it’s only a website edition of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your Site’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats involving representatives. The other representative can follow-up the situation and reply within minutes. It’s helpful when an agent does not have the knowledge to address the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Add Live Chat To Your Website
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your site, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and annually. Paying annually is your best alternative or all the plans. They offer 3 plans — little company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info gives you an insight in what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you may find there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (out of further operators) could be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to keep from there. Add Live Chat To Your Website