Why Select Crisp? Adobe Installer
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the perfect choice for your company and startup as well. You will know how to compare live talks and that metrics could be important for you also. Adobe Installer
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tagsothers together with a poorly implemented search feature, therefore the history was not available. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually want to earn contact with all of them. Unlimited contacts was exactly what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do in Storyblokwe don’t wish to limit the consumer to the usage of this system (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we tested and largely available in the very first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we want to send certain emails to specific target groups and again: we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is rather Intriguing, it’s something you can control. You could choose 1 accounts for the whole team (which is cheap with most options ), or you could go for a single chair for every team member. Since we want to have this personal approach to our clients the notion of using one accounts for the whole team was dropped instantly. We have begun to compare the very first paid program against the majority of the high tier programs to observe the way the price scales . The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Adobe Installer
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we focused on how they operate and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier programs and feature together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”ending” and those feature we did not need but would need to cover. We are pleased to state we think we got the very best match for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all clients that are looking for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful that we made that choice. In case you have a question or want to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Adobe Installer