Why Select Crisp? Adobe Muse Help Chat
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect choice for your business and startup too. You will know how to compare live talks and that metrics could be significant for you also. Adobe Muse Help Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity and the pricing appears to outperform the benefit. Our choice was clear at the moment: we had to move on.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live talks we attempted had this attribute, some at higher price tagsothers together with a badly implemented search feature, therefore the background was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we make because we actually want to make contact with all of them. Unlimited contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do in Storyblok, we don’t wish to limit the user to the use of the machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we tested and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live chats offer. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to particular target groups and : we really like the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it is something you can control. You could choose one accounts for the entire team (which can be cheap with most solutions), or you could go for one seat for every team member. Since we want to get that personal approach to our customers the idea of using one account for the whole group was dropped instantly. We have started to compare the first paid plan contrary to most of the high tier plans to observe the way the price scales . The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for analyzing. Adobe Muse Help Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we focused on how they operate and function with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower tier plans and attribute with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”end” and those attribute we did not need but would have to cover. We’re pleased to say that we think we got the best match for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the world. We might have had the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all customers who are looking for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you have a query or want to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Adobe Muse Help Chat