Why choose Crisp? Adwords Contact
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right decision for your company and startup as well. You may understand how to compare live chats and which metrics might be significant for you also. Adwords Contact
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity and the pricing seems to outperform the benefit. So our decision was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the price scaling was interesting. All live talks we attempted had this attribute, a few at higher price tags, others combined with a poorly executed search feature, therefore the background wasn’t available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake once. We can not restrict on the connections we make because we actually wish to make contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do at Storyblokwe do not wish to restrict the user to the use of this machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics people live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on the side. So we want to send certain mails to specific target groups and : we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is kinda Intriguing, it’s something you can control. You could choose one accounts for the entire team (which can be cheap with most solutions), or you might go for one chair for each team member. Since we want to get this personal approach to our clients the notion of using one account for the whole group was dropped immediately. We have begun to compare the very first paid plan against the majority of the high tier programs to observe how the price scales again. The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Adwords Contact
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they work and function with Slack. We tested some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower tier plans and feature with the maximum tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those feature we didn’t need but would need to cover. We are glad to state we think we got the best match for us, maybe it will fit as well for you. We found that the list of 8 facets above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of clients who are looking for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that choice. If you have a question or want to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Adwords Contact