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Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Affiliate Login
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, accessible in the app’s sidebar — there territory all of the incoming requests from the clients. Then, we have a section Chats, where you can view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information — this handy little attribute is placed on the correct and it is useful when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about each the people on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one may not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. Affiliate Login
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to reply. All messages from social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for developers, which is the entire documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which track the level of your customer services.
In terms of the Plan, The whole website looks very nice and that I can even say that UX does not lack in that section. There is 1 thing which confused me when I was on the primary site I clicked on the conversation window three times, until I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re searching for a standard live chat option, it actually does come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and supplying different programs using a wider range of features To satisfy their future clients. Affiliate Login