Overview Agent App
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Agent App
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, available from the program’s sidebar — there territory each of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their data this convenient little attribute is put on the correct and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors section, informing us about each the folks on our site.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Agent App
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors could leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it very convenient.
If that is not enough, They are throwing an API for developers, which is the entire documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the level of your customer services.
In terms of the Plan, The entire site looks really nice and I can also say that UX does not lack in that department. There is 1 thing that confused me when I had been on the main website, I clicked on the chat window three times, until I understood I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are searching for a standard live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and supplying other programs using a larger range of attributes To meet their future clients. Agent App