Overview Agent Office For Mac
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Agent Office For Mac
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many measures are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, accessible in the app’s sidebar — there territory all the incoming requests from your customers. Then, we have a section Chats, where you are able to see your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little attribute is placed on the right and it is useful when targeting your customers’ needs. What is more, below we have website visitors department, informing us about all of the folks on our website.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have only two strategies: one is very basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Agent Office For Mac
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your first convenience. On their website they’re stating:”Chat is convenient for accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not force you to change between the programs to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will surely find it very convenient.
In case that is not enough, They are throwing an API for programmers, which is the entire documentation programmers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that track the level of your customer service.
Concerning the Plan, The entire website looks very nice and I can even say that UX does not lack in that section. There’s 1 thing which confused me though: when I had been on the main websiteI clicked on the chat window three days, until I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re searching for a standard live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and providing different programs using a wider selection of attributes To meet their future clients. Agent Office For Mac