Introduction Agents Chat Lines
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of the particular tool, and using live chat which can be found on your website is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Agents Chat Lines
The Live chat program itself is much more involved than your average customer. You will be able to see each of the visitors that are on your website at any given time, in addition to their IP address, their own referral source, their regional time, working system and much more. While some of the info is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site that looks a little old fashioned. It seems like it’s full of ads, except it’s just a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats involving agents. Another agent can follow-up the case and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to address the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Agents Chat Lines
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole website. The image on the home page is a Stock image which gives you the belief that everything there does not have any character too. The movie tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is the ideal alternative or all the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you may find there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of additional operators) could be accessed with this absolutely free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the supply, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and choose in the end of the free period if you would like to continue from there. Agents Chat Lines