Overview Ai Chat Box
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and using live chat which can be found on your website is a process which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Ai Chat Box
The Live chat program itself is much more involved than your normal client. You will be able to see each of the visitors which are on your site at any given time, as well as their own IP address, their referral source, their local time, operating system and much more. Though some of this info will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site that looks somewhat old fashioned. It looks like it is full of advertisements, except it’s just a site version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between representatives. The other representative can follow the situation and answer within seconds. It is helpful when an agent does not have the knowledge to address the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Ai Chat Box
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the belief that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your best option or all the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight in what clients are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the application, you may find there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to continue from there. Ai Chat Box