Introduction Ai Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable aspects of the tool, and having live chat which can be found on your own website is a process which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Ai Chat
The Live chat app itself is much more involved than your average client. You’ll have the ability to see each of the visitors which are on your site at any particular time, in addition to their IP address, their referral origin, their local time, operating system and a whole lot more. Though some of this information will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website which looks somewhat old fashioned. It seems like it’s packed with ads, but it is just a website edition of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats between agents. Another representative can follow-up the situation and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Ai Chat
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 months, every six months and annually. Paying annually is your ideal option or all of the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info gives you an insight in what customers are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you might discover there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All features (out of further operators) could be accessed with this free time trial period. Provide Support will not continually harass you if you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from there. Ai Chat