Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are lots of customizable aspects of the particular tool, and using live chat which can be found on your website is a process which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Alivechat
The Live chat app is much more involved than your normal customer. You will be able to see every one of those visitors that are on your website at any particular time, in addition to their IP address, their referral origin, their regional time, operating system and a whole lot more. While some of the info is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a website that seems somewhat old fashioned. It looks like it is packed with ads, but it is just a website edition of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps which you ought to take, like customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving agents. The other representative can follow the situation and reply within seconds. It is helpful when an agent doesn’t possess the knowledge to address the case. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Alivechat
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole site. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might have no effect on customer service on your site, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal alternative or each the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information provides you an insight into what customers are searching for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may find there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to give this program a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Alivechat