Overview All Chat Lines
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable aspects of this tool, and having live chat available on your website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. All Chat Lines
The Live chat app is much more involved than your average client. You’ll be able to see every one of those visitors that are on your website at any particular time, in addition to their IP address, their own referral origin, their regional time, working system and a whole lot more. While some of the information will be much more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site that seems a little old fashioned. It looks like it’s full of advertisements, but it’s only a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving representatives. Another agent can follow-up the situation and reply within minutes. It is helpful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. All Chat Lines
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the main page is a Stock image which gives you the impression that everything there doesn’t have any character as well. The movie tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality might have no impact on customer support on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the ideal option or each of the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info provides you an insight into what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you may find there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial period. Provide Support will not always harass you in the event that you do not take advantage of their supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this app a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from there. All Chat Lines