Why choose Crisp? All Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect decision for your company and startup as well. You will understand how to compare live chats and which metrics could be significant for you also. All Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. So our decision was clear at that moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live talks we tried had that attribute, a few at higher price tags, others combined with a badly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can not limit on the contacts we make because we really want to make contact with them all. Unlimited contacts was what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do at Storyblokwe do not want to restrict the user to the usage of this machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a fantastic way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics those live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send specific mails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is kinda Interesting, it’s something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of options ), or you could go for a single seat for every team member. Since we want to get that personal approach to our clients the idea of using one account for the whole team was dropped immediately. We have started to compare the very first paid plan contrary to the majority of the high tier plans to see the way the cost scales again. The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for analyzing. All Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools – so we focused on how they work and function with Slack. We analyzed some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we compared the lower grade plans and attribute together with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”ending” and those attribute we didn’t need but would need to pay for. We’re glad to state that we think we got the best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers who are looking for a live chat . We’ve updated to the Crisp endless plan some time ago, and are glad that we made that decision. In case you’ve got a query or wish to tell us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! All Chat Software