Introduction All Chat Software
There is no reason live chat shouldn’t be simple. All Chat Software
It is all about connecting with your clients and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program which helps small businesses deliver instant answers and convert more prospects.
You are not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with customers who need answers fast.
So let’s have a deeper look to the live chat platform to know who it’s best for and all of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s normally positive evaluations. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is simple to set up and navigate because of its user-friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd said they were in a position to convince customers to commit to a buy within moments of communication through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their products without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it hard to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you may monitor your visitors. For example, if you are sitting on the Pure Chat backend you have the ability to see which users are surfing your website in real time. So if somebody is considering a pair of sneakers that you sell on your site, you know precisely what to begin talking about, and you have the tools for making canned answers for specific components of your site. All Chat Software
The obvious beginning to this particular review is that the true chat interface. Does this feel useable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees all the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (where the chats arrive in real-time), but it also lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are available for chatting so that clients know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box appears like before, during and following the dialog. Feel free to modify about colors, set causes for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d love to handle live chats while on the go. For instance, if you need to leave the office but still wish to provide the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are carried over to the mobile programs. You have settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer support is constantly managed, as it works like texting from your cell phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will find for live chat. By way of instance, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information on the best way to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email service in-app and on the website for all programs. All Chat Software
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the company offers a solid free plan you can continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 website, boundless chats each month, per one day discussion history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you receive everything out of the former plan and support for ten users, five sites, an unlimited chat history and the ability to remove the Chat branding.
We enjoy the Free program for individuals just testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep expenses down. In this article, we discuss with you a few answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ queries from anyplace.
When deciding upon a live chat program, it’s essential that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and small operations with just a couple of products and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with big support groups. All Chat Software