Overview All Messengers In One Website
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! All Messengers In One Website
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, available in the program’s sidebar — there territory each the incoming requests from your customers. Then, we’ve got a section Chats, where you can see your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information — this handy little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we have website visitors department, telling us about each the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they want to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. All Messengers In One Website
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages from social networks appear directly in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it rather convenient.
If that’s not sufficient, They’re throwing an API for developers, which is the entire documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which track the level of your customer services.
In terms of the design, The whole site looks very nice and that I can even say that UX doesn’t lack in that section. There is one thing which confused me though: when I was on the primary site , I clicked on the conversation window three times, until I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re searching for a basic live chat option, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and supplying other plans with a wider range of features To meet their future customers. All Messengers In One Website