Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable aspects of the particular tool, and having live chat available on your website is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. All2Chat
The Live chat app is a great deal more involved than your average customer. You’ll be able to see every one of those visitors that are on your website at any particular time, as well as their IP address, their own referral source, their local time, operating system and a whole lot more. While some of the information will be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a site that looks somewhat old fashioned. It looks like it is packed with ads, except it’s just a site version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats between representatives. Another representative can follow-up the case and answer within minutes. It is helpful when an agent doesn’t have the knowledge to solve the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. All2Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the main page is a Stock image which gives you the impression that everything there doesn’t have any character as well. The movie tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the ideal option or all the plans. They offer 3 plans — small business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information provides you an insight in what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you may find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of additional operators) can be accessed with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from that point. All2Chat