There is no reason live chat shouldn’t be easy. All2Chat
It’s all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools which are overkill for such a rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small businesses provide instant answers and convert more prospects.
You are not going to find anything mad with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with clients who need answers fast.
So let’s take a deeper look into the live chat system to understand who it is ideal for and all of the attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has normally positive ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is easy to setup and navigate because of its user friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated they were able to persuade customers to commit to a purchase within minutes of communicating through the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it difficult to keep agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you can track your traffic. By way of example, if you are sitting on the Chat backend you have the ability to see which users are surfing your site in real time. So if someone is considering a pair of sneakers that you sell on your website, you understand precisely what to begin speaking about, and you have the tools for making canned answers for specific parts of your website. All2Chat
The obvious beginning to this review is that the true chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent about the backend sees all the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the talks come in real time ), but in addition, it lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and following the dialog. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and then configure the types that you need people to fill out before talking to you.
You have the chance to go with the default stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the move. For instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are taken over to the mobile apps. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your website in real-time. Your customer service is continually handled, since it functions like texting from your phone.
The coverage is just one of the strongest parts of Chat, because it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and vision for seeing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other solutions you will discover for live chat. For instance, a site is provided for studying about updates and tips, while the Guides page is filled with information about how best to sell online, how to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email support in-app and about the web site for all plans. All2Chat
Pure Chat does not have a free trial. But you do not want one at all, because the provider delivers a solid free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, a one day chat history and native mobile programs.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 a month you get everything from the previous plan and service for ten users, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We like the Free plan for people simply testing out the system, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may assist you in keeping expenses down. In this article, we share with you a few responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not pleased with their services. Read the following instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s important that the program integrates with other software your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and small operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for businesses with big aid teams. All2Chat