Intro Alone Chat Room
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable aspects of this particular tool, and having live chat available on your own site is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Alone Chat Room
The Live chat program is a great deal more involved than your normal client. You will be able to observe every one of those visitors which are on your site at any given time, in addition to their own IP address, their own referral origin, their local time, working system and much more. Though some of the information will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You are brought to a site that looks a little old fashioned. It seems like it is full of advertisements, except it’s only a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions involving agents. Another agent can follow the situation and reply within minutes. It’s helpful when an agent does not have the knowledge to address the instance. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Alone Chat Room
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer service on your website, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best alternative or each of the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight into what customers are searching for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you may discover there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Alone Chat Room