Intro Alt Com Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your own website is a process which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Alt Com Chat
The Live chat app itself is much more involved than your average client. You will be able to see each of those visitors that are on your site at any given time, in addition to their IP address, their referral source, their local time, working system and much more. While some of the info will be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a site that seems somewhat old fashioned. It looks like it’s packed with advertisements, but it is just a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions involving agents. The other representative can follow-up the situation and reply within seconds. It’s useful when an agent doesn’t have the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Alt Com Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole site. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character might not have any impact on customer support on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best alternative or each the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information provides you an insight into what customers are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you may discover there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (outside of additional operators) could be accessed with this absolutely free time trial period. Provide Support will not continually harass you if you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and service that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this app a download, try it out for 30 days, and decide at the end of the free period if you’d like to continue from there. Alt Com Chat