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Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Alternative Ebay
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see just how many measures are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, available in the app’s sidebar — there territory all of the incoming requests from the clients. Then, we have a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little feature is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we have website visitors department, informing us about all the people on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have just two strategies: one is very basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Alternative Ebay
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people can leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the programs to reply. All messages from social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your store on mobile, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for developers, that’s the whole documentation developers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports which track the level of your customer service.
Concerning the design, The whole website looks really nice and that I can even say that UX doesn’t lack in that department. There is one thing that confused me though: when I had been on the main website, I clicked on the chat window three days, before I understood I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are searching for a standard live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They’ll be scaling and providing different programs using a wider selection of attributes To meet their future customers. Alternative Ebay