Why choose Crisp? Always Online
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect decision for your business and startup as well. You will understand how to compare live chats and which metrics could be important for you too. Always Online
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality support rather than quantity and the pricing appears to outperform the advantage. So our decision was clear at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we tried had this attribute, some at higher price tagsothers together with a badly executed search feature, therefore the background was not accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we create because we really want to earn contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do at Storyblokwe don’t wish to restrict the consumer to the usage of this system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most options we tested and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we want to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Interesting, it’s something you can control. You could choose one account for the whole group (which can be cheap with most options ), or you might go for one seat for every team member. Since we like to have that personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We have begun to compare the first paid program against the majority of the high tier programs to observe the way the price scales again. The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for analyzing. Always Online
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools – so we concentrated on how they work and function together with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade plans and attribute together with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”ending” and those attribute we did not need but might have to pay for. We are glad to say we think we have the best match for us, maybe it will fit as well for you. We saw that the listing of 8 aspects above is all you want to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of customers that are searching for a live discussion . We’ve updated to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a query or want to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Always Online