Intro Amazon Chat Transcript
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of this particular tool, and having live chat which can be found on your website is a process which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Amazon Chat Transcript
The Live chat program is much more involved than your normal client. You will be able to observe every one of those visitors that are on your site at any given time, as well as their IP address, their own referral origin, their local time, working system and much more. Though some of this info will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site that seems a little old fashioned. It seems like it’s packed with advertisements, but it’s just a site version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Site’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions involving agents. The other agent can follow-up the situation and reply within minutes. It is helpful when an agent does not possess the knowledge to address the instance. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Amazon Chat Transcript
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the belief that everything there does not have any personality too. The video tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your site, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your ideal alternative or each the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight in what clients are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you may discover there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of additional operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Amazon Chat Transcript