Intro American Chat Room 12
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable aspects of the particular tool, and using live chat available on your own site is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. American Chat Room 12
The Live chat app is a great deal more involved than your normal client. You’ll have the ability to see each of the visitors which are on your site at any given time, as well as their IP address, their referral source, their regional time, operating system and much more. Though some of this info is going to be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website that looks a little old fashioned. It looks like it is full of ads, except it’s just a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving representatives. The other agent can follow-up the situation and reply within seconds. It is helpful when an agent does not have the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. American Chat Room 12
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer support on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is your best alternative or each the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may discover there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of further operators) can be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of their offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. American Chat Room 12