Why Select Crisp? An Invalid
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect decision for your business and startup as well. You may know how to compare live talks and that metrics could be important for you too. An Invalid
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity as well as the pricing seems to outperform the benefit. Our choice was clear at the moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live chats we attempted had this feature, some at higher price tagsothers combined with a badly implemented search feature, and so the history wasn’t available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblokwe don’t want to restrict the user to the usage of this system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we want to send certain emails to particular target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is rather Interesting, it is something you can control. You could choose one accounts for the whole group (which is cheap with the majority of options ), or you might go for a single seat for every team member. Since we like to get this personal approach to our clients the notion of using one accounts for the entire team was dropped instantly. We have begun to compare the first paid plan contrary to the majority of the high tier programs to see how the cost scales again. The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for analyzing. An Invalid
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we focused on how they work and function together with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and attribute with the highest tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those feature we didn’t need but would need to cover. We’re pleased to state we believe we have the very best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all customers who are looking for a live chat . We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. In case you’ve got a question or wish to inform us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! An Invalid