Why choose Crisp? Android Email Notification
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect choice for your company and startup as well. You may know how to compare live chats and which metrics could be important for you too. Android Email Notification
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality support and not quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tags, others combined with a badly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we create because we actually wish to make contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do at Storyblok, we do not wish to limit the consumer to the use of the system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we want to send certain mails to specific target groups and : we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Interesting, it’s something you can control. You could choose one account for the whole team (which can be cheap with the majority of options ), or you could go for a single chair for each team member. Since we want to have this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We have started to compare the very first paid program against the majority of the high tier programs to observe the way the price scales again. The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Android Email Notification
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools – so we concentrated on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower tier programs and feature with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those attribute we didn’t need but would have to pay for. We’re pleased to say we believe we got the very best match for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had the exact same experience with other live chats too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients that are searching for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you’ve got a query or wish to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Android Email Notification