Overview Android Online Support Chat
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Android Online Support Chat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up process is that I could see just how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox section, accessible in the app’s sidebar — there territory all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little attribute is placed on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors section, informing us about all the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they want to chat, fast answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Android Online Support Chat
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that people could leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is convenient for accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
If that’s not sufficient, They’re throwing an API for developers, which is the whole documentation programmers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the level of your customer service.
Concerning the design, The entire site looks really nice and that I can also say that UX does not lack in that section. There’s one thing that confused me though: when I was on the main websiteI clicked on the chat window three days, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a basic live chat solution, it truly will come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and providing other plans using a larger selection of features To satisfy their future clients. Android Online Support Chat