Intro Apex Chat
Giving your applications the name of an entire Category of applications is rather a bold move. Their title”LiveChat” clearly sends out a message:”we want to shape the marketplace ” We’ll find out if that’s true. Apex Chat
It is worth noting that unlike other providers in this space, LiveChat invoices you per concurrent user. That means one seat can be used by numerous agents, which can be particularly advantageous if your team works in changes.
You will find five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. Should you need more than only four topics and a full chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We know that when you create a decision to Purchase Live Chat Software it’s important not just to observe how experts assess it in their reviews, but also to discover if the real people and businesses that purchase it are actually happy with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat testimonials across a wide selection of social media websites. The information is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your support and service teams. It comes with tools that you can use for your internet sales and promotion, web analytics, and live customer support or support requirements. The platform enables you and your team to talk with clients and possible customers directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross platform capabilities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Abilities, and probably the greatest number of tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and more.
Additionally, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become among the most outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You are able to check if they are utilizing shopping cart, or abandoning an order–and encourage them to talk in case they do. Your helpdesk team agent can speak to more people in less time when compared with a phone representative. The software can quickly create reports for every one of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the rate of your group’s answers and evaluate how to improve the ceremony. Apex Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing platform built into the platform. With this , you acquire a significant edge over your competitors, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot manage, and lets you remove long queues while engaging clients with your quick answers. Its ticket management capability allows to supply tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports which may be used to spot areas that may be optimized and improved. It’s possible to quantify chat duration, first reaction times, and traffic traffic. These reports, along with staffing prediction, can enable you to correct the amount of brokers to cover all chats. Customers may also see the amount of chats, attained goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you even greater flexibility and control such as easily altering any portion of the chat window, both regarding appearances as well as behaviour. You can also add your personal social networking buttons so your customers can reach your lover page straight from chat, and even personalize agent profiles not just with names and titles but also with actual photographs to get the best outcomes. Further, you have to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and support providing you not just an efficient and reliable communications platform along with your clients, but also aims and revenue tracker. Embedding a couple lines of code on your own websites and you are good to go, permitting a real-time tool to engage and interact with your customers or customers, and quantifying the outcomes of those engagement. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime global access and functionality for your internet business. Apex Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees at the history that she was asking for a return policy. As he expects — she wants to reunite her sneakers. As it’s Simon who deals with returns, Dave transfers Jane into Simon. Dave also tags the conversation because”return”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, so John decides to make a purchase. John leaves a favorable feedback about company’s customer service.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what’s shop’s return policy. She wants an reply to her question when possible but she does not like making calls. Fortunately, she can start a chat with a live conversation agent. Jane types in her question oblivious that Dave can see what she is writing. As her query is quite a common one, Dave enters a previously saved message, so that he doesn’t need to write it over. Jane sends her message and within a second she receives a URL to the return coverage and a complete explanation of steps she needs to take. She completes the conversation and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the following SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best strategy for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed yearly ) Ideal for fulltime assistance staff
Business Plan: $50 per seat/month billed annually (roughly $59 billed yearly ) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were surprised that in comparison to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be handled more easily by your team with different statuses (open, pending( solved).
It is not the cheapest live chat applications but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I think they would have to look no more. Apex Chat