Introduction Api Bitrix
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Api Bitrix
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many measures are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, accessible in the program’s sidebar — there land all of the incoming requests from the clients. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little attribute is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors section, telling us about all the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they want to chat, fast answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have only two strategies: one is very basic and another one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Api Bitrix
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that people can leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to reply. All messages from social networks look right in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the whole documentation developers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that monitor the quality of your customer services.
In terms of the design, The whole site looks really nice and that I may even say that UX doesn’t lack in that department. There is 1 thing which confused me though: when I was on the primary site , I clicked on the conversation window three days, until I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are looking for a basic live chat solution, it actually does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They’ll be scaling and supplying other plans using a larger selection of features To satisfy their future clients. Api Bitrix