Why choose Crisp? Api Firebase
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right decision for your business and startup too. You may understand how to compare live chats and which metrics could be important for you too. Api Firebase
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the benefit. Our choice was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live chats we attempted had this feature, some at higher price tags, others together with a badly implemented search feature, and so the background wasn’t available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake once. We can not limit on the connections we create because we actually wish to make contact with all of them. Endless contacts was what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do at Storyblokwe don’t wish to limit the user to the usage of the machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most options we tested and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics those live talks offer. To be honest, we’re not sending many emails, because we also hate spam on the side. So we like to send certain emails to particular target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Intriguing, it is something you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we like to have that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid plan contrary to the majority of the high tier programs to see the way the cost scales again. The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was great for analyzing. Api Firebase
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we focused on how they work and function with Slack. We tested some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower grade plans and feature together with the highest tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those attribute we didn’t need but would have to pay for. We are glad to state that we believe we have the very best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 facets above is all you need to locate your best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients that are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad we made that decision. If you have a query or want to tell us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Api Firebase