Why choose Crisp? Aplikasi Live Chat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right decision for your business and startup too. You will know how to compare live chats and which metrics could be important for you too. Aplikasi Live Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity and the pricing seems to outperform the benefit. Our choice was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others together with a poorly executed search feature, therefore the background wasn’t available. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we make because we actually wish to make contact with all of them. Endless contacts was what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They think the same way we do in Storyblok, we don’t wish to limit the consumer to the usage of the system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in all options we tested and largely available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics those live chats offer. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we like to send specific emails to particular target groups and again: we really like the implementation in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Interesting, it’s something that you can control. You could choose 1 accounts for the entire group (which is cheap with most options ), or you could go for one seat for every team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid plan contrary to the majority of the high tier plans to observe the way the price scales again. The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Aplikasi Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower tier plans and feature together with the highest tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those attribute we did not need but would have to cover. We are pleased to state we think we got the best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of customers that are looking for a live chat . We’ve updated to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you’ve got a question or want to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Aplikasi Live Chat