Why choose Crisp? App Icon Customize

In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right choice for your company and startup too. You will know how to compare live talks and that metrics could be significant for you too. App Icon Customize

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How was that decision made?

Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.

 

What did we use before?

We have Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at the moment: we had to proceed.

 

Chat history

We found 14 times history, 30 days History and history (for greater plans this is common), here the cost scaling was interesting. All live chats we tried had that attribute, some at higher price tags, others together with a poorly executed search feature, and so the history was not available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.

How many contacts do we need?

First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really want to earn contact with all of them. Endless contacts was what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:

So at Crisp, you don’t scale by use – which is huge! They think the same way we do in Storyblokwe don’t wish to limit the consumer to the use of the system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.

 

Trigger events / messages

Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we analyzed and largely available in the very first paid program.

 

Possibility to send campaign messages

From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on the side. So we want to send specific mails to specific target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.

 

Amount of agents

The agent seats is kinda Interesting, it is something that you can control. You could choose one accounts for the entire group (which can be cheap with the majority of options ), or you could go for one chair for each team member. Since we want to have this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We’ve started to compare the very first paid plan contrary to the majority of the high tier programs to see how the price scales . The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was excellent for testing. App Icon Customize

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Software Compatibility

Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and function together with Slack. We analyzed some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.

 

Control the client via JavaScript

We’re using the chat not Only on the site but also in our program itself. Clients may want to report an issue or merely have a fast question about something, hence the direct integration, and a possibility to initialize and hide/show the client with JavaScript has been a must-have. It had been possible with most live chats we have tried, the documentation of Crisp about their JavaScript SDK is clear and well documented so we got that running in less than 30 minutes.

 

What is Crisp?

“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you are able to handle all of your user queries.”

From our experience, Crisp actually Ships with all the focus on that chat experience for the clients. Which is precisely what we were searching for as we evaluated other solutions.

 

Cost

This one is tricky. If you browse The past few things you noticed that we compared the lower grade plans and feature together with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those feature we did not need but would have to cover. We are glad to state that we believe we got the best fit for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to locate your own best match.

Summary

We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all clients who are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you’ve got a query or wish to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! App Icon Customize

 

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