Summary App Mobile Chat
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! App Mobile Chat
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox section, available in the program’s sidebar — there territory each of the incoming requests from the customers. Then, we have a segment invisibly, where you can view your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their information — this convenient little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about all of the folks on our website.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. App Mobile Chat
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the whole documentation developers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that track the quality of your customer services.
In terms of the design, The entire website looks very nice and that I may even say that UX doesn’t lack in that section. There’s 1 thing which confused me though: when I was on the primary site , I clicked on the conversation window three times, until I realized that I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who are searching for a standard live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and providing other plans with a wider range of features To meet their future customers. App Mobile Chat