Introduction App Talk English
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! App Talk English
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up process is that I could see just how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox section, available in the app’s sidebar — there land each of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can view your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about all of the folks on our website.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have only two plans: one is very basic and another one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. App Talk English
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people can leave you their amount and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you change between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on cellular, they will surely find it rather convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the entire documentation developers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer services.
Concerning the design, The whole website looks really nice and I can also say that UX doesn’t lack in that department. There is 1 thing that confused me when I was on the main websiteI clicked on the conversation window three times, until I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a basic live chat option, it truly does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They’ll be scaling and providing other plans with a wider selection of attributes To meet their future customers. App Talk English