Why Select Crisp? Apple Assistance Chat
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right choice for your company and startup too. You will understand how to compare live chats and which metrics might be important for you also. Apple Assistance Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity and the pricing appears to outperform the advantage. Our decision was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the cost scaling was interesting. All live chats we tried had this attribute, a few at higher price tagsothers combined with a badly implemented search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we make because we really wish to make contact with them all. Unlimited contacts was what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do in Storyblokwe don’t wish to restrict the consumer to the use of this system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we tested and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live talks provide. To be honest, we are not sending many mails, because we also hate spam on the side. So we like to send specific emails to particular target groups and : we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Interesting, it’s something you can control. You could choose one account for the whole group (which is cheap with most options ), or you could go for one seat for each team member. Since we want to have this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have started to compare the first paid plan contrary to most of the high tier programs to observe how the price scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for analyzing. Apple Assistance Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources already – so we concentrated on how they operate and function together with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower grade programs and attribute with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those attribute we did not need but might need to pay for. We are glad to state that we believe we got the very best match for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all over the world. We could have had the exact same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all of clients who are looking for a live chat themselves. We have upgraded to the Crisp endless plan some time ago, and are glad that we made that decision. If you’ve got a question or want to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Apple Assistance Chat