Why Select Crisp? Application For The Post Of Reporter
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right choice for your company and startup too. You will know how to compare live chats and which metrics might be significant for you also. Application For The Post Of Reporter
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity and the pricing appears to outperform the advantage. So our decision was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, a few at higher price tags, others combined with a badly implemented search feature, therefore the history wasn’t available. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can not limit on the connections we create because we actually want to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do at Storyblokwe don’t want to limit the user to the usage of this machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on our side. So we want to send specific emails to specific target groups and : we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Intriguing, it’s something that you can control. You could choose 1 account for the entire group (which can be cheap with the majority of options ), or you could go for a single chair for every team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We have started to compare the first paid program against most of the high tier programs to see the way the cost scales . The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for analyzing. Application For The Post Of Reporter
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we focused on how they work and function with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower tier plans and attribute together with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”end” and those attribute we didn’t need but would have to cover. We are glad to say that we believe we have the best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 facets above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We might have had the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers who are looking for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you’ve got a question or want to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Application For The Post Of Reporter