Introduction Application Viber
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Application Viber
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, available from the program’s sidebar — there land all the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can view your current discussions. It looks like this:
When conversing with your Customers you can immediately check their data — this convenient little feature is placed on the correct and it is useful when targeting your customers’ needs. What is more, below we have site visitors section, informing us about each the folks on our website.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Application Viber
A nice addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you change between the apps to answer. All messages out of social networks look directly in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
In case that’s not sufficient, They are throwing an API for developers, which is the entire documentation developers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the quality of your customer service.
Concerning the Plan, The whole website looks very nice and I may even say that UX doesn’t lack in that department. There’s one thing that confused me when I had been on the main site I clicked on the chat window three times, until I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a standard live chat option, it truly does come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and supplying different plans with a larger selection of features To meet their future customers. Application Viber