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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Apps Download
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many measures are still left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox section, available from the program’s sidebar — there land each of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When chatting with your Customers you can quickly check their information — this convenient little feature is put on the correct and it is invaluable when targeting your customers’ needs. What is more, below we’ve website visitors section, telling us about all of the folks on our site.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast reply or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is very basic and the other one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Apps Download
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not make you switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on mobile, they will surely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, which is the entire documentation developers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
In terms of the design, The entire site looks very nice and that I may also say that UX does not lack in that section. There is 1 thing that confused me though: when I had been on the primary website, I clicked on the chat window three times, until I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a basic live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and providing other plans with a larger selection of attributes To satisfy their future clients. Apps Download