Overview Are There Any Other Sites Like Ebay
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Are There Any Other Sites Like Ebay
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox part, accessible in the app’s sidebar — there land each the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little feature is placed on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about all the people on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two plans: one is very basic and the other one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Are There Any Other Sites Like Ebay
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on mobile, they will definitely find it rather convenient.
If that’s not enough, They are throwing an API for programmers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which track the level of your customer service.
In terms of the design, The entire website looks very nice and I may also say that UX doesn’t lack in that section. There is one thing which confused me though: when I was on the main site I clicked on the chat window three times, before I understood that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re looking for a basic live chat solution, it actually does come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I think They’ll be scaling and supplying other plans using a larger selection of features To meet their future customers. Are There Any Other Sites Like Ebay