Introduction Articulate Live
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your own site is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Articulate Live
The Live chat program itself is a great deal more involved than your average customer. You will have the ability to see every one of those visitors which are on your website at any given time, in addition to their own IP address, their referral source, their regional time, working system and much more. While some of the information will be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website which looks somewhat old fashioned. It seems like it is full of advertisements, except it is just a website edition of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you can customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving representatives. Another agent can follow-up the situation and answer within seconds. It’s useful when an agent does not have the knowledge to solve the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Articulate Live
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the best option or each the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the program, you might find there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) can be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to keep from there. Articulate Live