Introduction Ask Live Questions
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your own website is a process which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Ask Live Questions
The Live chat program itself is a great deal more involved than your average client. You will be able to observe each of those visitors that are on your website at any given time, as well as their own IP address, their own referral source, their local time, operating system and a whole lot more. Though some of this info is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a site that seems a little old fashioned. It seems like it is packed with advertisements, except it’s only a website edition of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
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Provide Support Benefits
Customization
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between agents. Another representative can follow-up the case and reply within minutes. It’s helpful when an agent does not have the knowledge to address the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Ask Live Questions
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might have no impact on customer support on your site, it certainly discourages people like me from using this software.
Integrations
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
Pricing
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best alternative or each the plans. They offer 3 plans — small business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info provides you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the program, you might find there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (out of additional operators) could be retrieved with this free time trial period. Provide Support won’t always harass you if you do not take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and service that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from there. Ask Live Questions
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