Intro Ask Questions Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are many customizable facets of the particular tool, and having live chat available on your own site is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Ask Questions Chat
The Live chat program is a great deal more involved than your normal customer. You will be able to see each of those visitors which are on your website at any given time, in addition to their own IP address, their referral source, their regional time, working system and much more. While some of this info will be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a website which seems somewhat old fashioned. It seems like it is full of advertisements, but it is just a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving agents. Another representative can follow-up the case and reply within minutes. It is useful when an agent doesn’t possess the knowledge to address the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Ask Questions Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might have no impact on customer service on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your best option or all the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you might discover there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (outside of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Ask Questions Chat